Zenzele Fitness Group knows that you care how information about you is used and shared and we
appreciate your trust in us to do that carefully and sensibly. This policy describes the types of
personal information that we may collect about you, the purposes for which we use the information,
the circumstances in which we may share the information and the steps that we take to safeguard
the information to protect your privacy.
As used throughout this policy, the term “Zenzele Fitness”, “us” or “we” refers to Zenzele Fitness
Group and its affiliates in South Africa. By engaging with us, you are accepting and consenting to
1. Personal Information
Any personal information provided to or gathered by Zenzele Fitness Group is controlled by
Zenzele Fitness Group South Africa (Pty) Limited, whose registered office is at 1 Discovery
Place, Sandhurst, Sandton, 2196
2. What personal information does Zenzele Fitness Group collect?
The information we collect from our members, contractors and staff helps us to continually
improve your experience at Zenzele Fitness. This personal information may include – your name
and contact information; ID/passport number; date of birth; preferred communication methods;
bank details and credit card details. We also create information that becomes part of the
personal information we hold about you, such as your membership number and your usage of
our facilities and services. We also collect the following information:
- Special personal information The term “special personal information” in this context refers to
information relating to your religious or philosophical beliefs, race or ethnic origin, trade union
membership, political opinions, health, sexual life or criminal behaviour. Whilst we do not
generally collect special personal information unless it is volunteered by you, we do
specifically collect health data to the extent that it is required to assess your readiness for
physical exercise. We will use health information provided by you exclusively to serve you
better and meet your particular needs. By providing this information to us, you are consenting
to our using it in the manner set out in this policy
• Personal information about children
We do not knowingly collect personal information from children (under 18 years of age)
without the permission of their parent or guardian. As a parent or guardian, please do not to
allow your children to submit personal information without your permission.
• Photographs for your Zenzele Fitness Group membership card in the interests of security
and the prevention of crime, we take a digital photograph of each member to whom a
membership card is issued. By providing the digital photograph to us, you are consenting to
our using it in the manner set out in this policy
• Contacting us via our Website or otherwise
When you use the www.zenzelefitness.co.za website (our “Site”) or any Zenzele Fitness
Group mobile application or contact us by post, telephone, fax, email, or SMS, we collect,
store and use certain personal information that you disclose to us. This includes details such
as your name, address, telephone, fax, email and mobile phone number as well as traffic
data, location data, web logs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. If you contact us, we
may keep a record of that correspondence
We use CCTV in our clubs for health and security reasons. If you have any queries in relation
to the use of CCTV operating in and around our clubs please contact us.
3. What do we do with personal information collected from you?
• We use personal information to provide the services you request from Zenzele Fitness Group
such as to facilitate staff administration, administration of your membership, facilitate
bookings of classes and appointments with our own or third party service providers and other
• We may also use the information to advertise products and services, to process payments
and maintain accounts and records, to prevent crime and aid in the prosecution of offenders,
and to administer and maintain membership records.
• In addition, we use this information to improve our membership and customer services
platform, prevent or detect fraud or abuses of our website and enable third parties to carry
out technical, logistical or other functions on our behalf.
• We also use your details to send you newsletters and promotions; prize draws; competitions
and other promotions via email, telephone or post.
• We will also use the information in the course of collecting your membership fees and any
other payments that may be due to us from you.
• If you apply for employment at Zenzele Fitness, we use the personal information you supply
to process your job application.
third parties for marketing or any other purposes without your consent, unless we are
required to do so by law.
4. What about Cookies?
• Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through
your web browser to enable our systems to recognise your browser and to automatically
collect information from your computer such as your IP address and other details about your
computer which are automatically collected by our web server, operating system and browser
type, for system administration and to report aggregate information to our advertisers. This
is statistical data about our users’ browsing actions and patterns, and does not identify any
• The “Help” menu on the menu bar of most browsers will tell you how to prevent your browser
from accepting new cookies, how to have the browser notify you when you receive a new
cookie and how to disable cookies altogether.
• Additionally, you can disable or delete similar data used by browser add-ons, such as flash
cookies, by changing the add-on’s settings or visiting the website of its manufacturer.
essential features, we recommend that you leave them turned on. If you do leave cookies
turned on, be sure to sign off when you finish using a shared computer.
5. Does Zenzele Fitness Group Limited share the information it receives?
Information about our members is an important part of our business and we do not sell it to
others. Zenzele Fitness Group shares member information only as described below:
• If you have joined us via a Corporate Medical Aid rewards programme, you consent to us
sharing your information with the relevant Corporate.
• Third Party Service Providers
We employ other companies and individuals to perform functions on our behalf. Third party
service providers have access to personal information needed to perform their functions, but
may not use it for other purposes. Further, they must process the personal information in
6. Protection of Zenzele Fitness Group and Others
We release account and other personal information when we believe that such a release is
appropriate to comply with the law; enforce or apply our membership or other agreements; or
protect the rights, property or safety of Zenzele Fitness Group, our users or others. This includes
exchanging information with other companies and organisations for fraud protection and credit
risk reduction. Obviously, however, this does not include selling, sharing or otherwise disclosing
out above, you will receive notice when information about you might go to third parties and you
will have an opportunity to choose not to share the information.
7. How secure is information about me?
We maintain physical, electronic and procedural safeguards in connection with the collection,
storage and disclosure of personally identifiable information. Our security procedures mean that
we may occasionally request proof of identity before we disclose personal information to you.
8. What about links to other websites?
Our site may include links to other websites. We do not provide any personally identifiable
customer information to these advertisers or third-party websites. These third-party websites
may use technology to send (or “serve”) the advertisements that appear on our website directly
to your browser. They automatically receive your IP address when this happens. They may also
technologies to measure the effectiveness of their ads and to personalise advertising content.
We do not have access to or control over cookies or other features that they may use, and the
information practices of these advertisers and third-party websites are not covered by this
9. What choices do I have?
As discussed above, you can always choose not to provide information. If you do not want to
receive email or other mail from us, let us know in writing if you don’t want to receive these
offers. However, please note, if you do not want to receive legal notices from us, such as this
responsibility to review them for changes.
10.Notices and Revisions:
If you have any concern about privacy at Zenzele Fitness, please e-mail us at: